Computer Network Support Specialists

// day_to_day

WHAT THEY ACTUALLY DO.

Tasks pulled verbatim from the O*NET-SOC database — the U.S. Department of Labor's job analysis dataset for 15-1231.

• 01Back up network data.
• 02Configure security settings or access permissions for groups or individuals.
• 03Analyze and report computer network security breaches or attempted breaches.
• 04Identify the causes of networking problems, using diagnostic testing software and equipment.
• 05Document network support activities.
• 06Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
• 07Install network software, including security or firewall software.
• 08Troubleshoot network or connectivity problems for users or user groups.
• 09Provide telephone support related to networking or connectivity issues.
• 10Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
• 11Analyze network data to determine network usage, disk space availability, or server function.
• 12Perform routine maintenance or standard repairs to networking components or equipment.
• 13Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
• 14Install new hardware or software systems or components, ensuring integration with existing network systems.
• 15Test computer software or hardware, using standard diagnostic testing equipment and procedures.
• 16Install or repair network cables, including fiber optic cables.
• 17Monitor industry Web sites or publications for information about patches, releases, viruses, or potential problem identification.
• 18Create or update technical documentation for network installations or changes to existing installations.
• 19Train users in procedures related to network applications software or related systems.
• 20Test repaired items to ensure proper operation.
• 21Install and configure wireless networking equipment.
• 22Maintain logs of network activity.
• 23Document help desk requests and resolutions.
• 24Research hardware or software products to meet technical networking or security needs.
• 25Create or revise user instructions, procedures, or manuals.
• 26Run monthly network reports.

26 tasks · O*NET database